ConnecTel Frequently Asked Questions

1. Is there a limit to the number of inbound calls my system can receive at one time?
2. Can I set my availability so that the Find Me, Follow Me function is only available during certain hours?
3. If someone calls from a blocked number, will I still be able to retain his/her contact information?
4. Can I request a specific toll-free number?
5. Can I use a toll-free number that I already have?
6. Where can my toll-free number be advertised?
7. Will my toll-free number be accessible nationwide?
8. If I cancel my ConnecTel account, can I keep my toll-free number?
9. What information about the incoming caller do I receive?
10. Can I have my toll free service automatically send listing flyers via fax?
11. Do you offer sign riders?
12. Is there additional equipment I need to purchase to use the service?
13. How do I get notified about my leads?
14. Is there a limit to the number of phone numbers that I can use for the Find Me, Follow Me function?
15. Can I switch my minute plan after I sign up?
16. Do my unused minutes roll over to the next pay period?
17. How can I check to see how many minutes I've used?
18. How do I receive my statement?
19. Can someone help me set up my system?

1: Is there a limit to the number of inbound calls my system can receive at one time?

No, since the system is digital, you can literally receive hundreds of calls at one time and your callers will never hear a busy signal!

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2: Can I set my availability so that the Find Me, Follow Me function is only available during certain hours?

Yes, you can turn Find Me/Follow Me and Callback Notifications on or off at any time.

3: If someone calls from a blocked number, will I still be able to retain his/her contact information?

Yes. We use ANI (Automatic Number Identification) available from the phone companies to track the caller's information, and deliver you the number, guaranteed.

4: Can I request a specific toll-free number?

Absolutely! If there is a specific number that you would like to have, simply request it and we'll get it as long as it is available (certain fees may apply).

5: Can I use a toll-free number that I already have?

Yes. If you already have a toll-free number, we can simply transfer your service to your new line with iHOUSE ConnecTel.

6: Where can my toll-free number be advertised?

Anywhere you typically market your services! On the MLS, newspapers, property signs, business cards, magazines, web sites, property flyers, letterhead, property signs, directories, mailings, bulletin boards, park benches, and more!

7: Will my toll-free number be accessible nationwide?

Yes, your toll-free number will be a nationwide number.

8: If I cancel my ConnecTel account, can I keep my toll-free number?

As long as your account is in good standing, yes, we can transfer your number to a new carrier.

9: What information about the incoming caller do I receive?

You will get the telephone number, the advertising source of the call, extension called, date and time of the call, and if available, name and address.

10: Can I have my toll free service automatically send listing flyers via fax?

Yes, this feature is now available!

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11: Do you offer sign riders?

Yes! You can get three FREE customized sign riders when you purchase ConnecTel, compliments of iHOUSE Web Solutions (just cover the $10 shipping cost).

12: Is there additional equipment I need to purchase to use the service?

No! Your account can be accessed through the Internet, or through your phone. You will not need any additional equipment.

13: How do I get notified about my leads?

You have the choice to be notified via email, phone (call back), or text message.

14: Is there a limit to the number of phone numbers that I can use for the Find Me, Follow Me function?

No, we will track you down with as many phone numbers as you wish until we contact you.

15: Can I switch my minute plan after I sign up?

Yes, you can switch your plan at any time during your service. Any changes you make to your minute plan will take effect in the next billing cycle.

16: Do my unused minutes roll over to the next pay period?

No, your unused minutes do not carry over to the next period.

17: How can I check to see how many minutes I've used?

You can check you minutes at any time by logging into your agent menu on your toll-free number, or by logging into your ConnecTel web interface.

18: How do I receive my statement?

Your statements will be available upon logging into your ConnecTel account on the web.

19: Can someone help me set up my system?

Of course! iHOUSE Web Solutions customer support is renowned for their helpfulness and understanding of the real estate business. Call us toll-free, Monday through Friday from 7am to 5pm PST at 1-866-645-7702. Or send us an email.

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