iHOUSE Website Frequently Asked Questions

Why do I need a web site of my own?
What will my web site address be?
I already have a domain name: Can my iHOUSE real estate website use that?
Can I have more than one domain name?
How long does it take to get my site online?
I want to make changes to my site: How do I do that?
How do I get my photos and logos loaded onto my web site?
I already have an email address: Can I still use it?
Do all iHOUSE sites look the same?
What does an iHOUSE web site cost?
Does iHOUSE Web Solutions offer quantity website discounts?
How do I get started?
Can you copy content from my test drive to my site once I sign up?
How can I get help with my web site if I need it?
Didn’t find the answer you're looking for here?

1: Why do I need a web site of my own?

Internet users are increasing rapidly every year, and the web has become an integral part of the home buying and selling process. An engaging web site is a vital marketing and communications tool for today’s real estate professionals. The iHOUSE Website solution will save you time and trouble, getting you up and running in less than a day.

2: What will my web site address be?

Most agents want to use their last name or a combination of first and last, as in www.johnbroker.com. Others choose a company or location related URL as in www.realestatedallas.com. While many web addresses are already taken, we will help you find a name that works for you, and register it for you.

3: I already have a domain name: Can my iHOUSE real estate website use that?

Absolutely! If you already own the domain name you want to use, all you have to do is set your domain to use our name servers. Our Support Team will be happy to help you if you contact us at 866-645-7700.

4: Can I have more than one domain name?

It is possible to have more than one domain name point to your website, and it is actually advisable if you are in the midst of switching domains so that you don’t lose valuable traffic. We can set one of your domain names to redirect to the website where your primary domain name is assigned. You can contact customer support at 866-645-7700 for additional help if you’d like to retain multiple domain names.

5: How long does it take to get my site online?

Nobody does it quicker or easier than iHOUSE Web Solutions. We can have you online the next business day! An iHOUSE web site comes pre-loaded with local and national searches for homes, useful information for buyers and sellers, real estate news, local school, city, and community info, and more. All you have to do is input your own business information, creating a personal profile and your listing pages, and then you can use our proprietary iEDIT system to brand and customize other pages, forms, etc.

6: I want to make changes to my site: How do I do that?

It couldn’t be simpler to make changes to your site. Make changes 24 hours a day, and from wherever you happen to be, using your personal iHOUSE Admin password. Our iEDIT system lets you go online and quickly and easily modify most everything on your site. iEDIT instructions are written in plain English, so you don’t need to have any special technical expertise to make the changes you want to make.

7: How do I get my photos and logos loaded onto my web site?

Once again, nothing could be easier than uploading your graphic files to your iHOUSE Web site! All the major types of graphic files (.jpg, .gif, .bmp) can be uploaded with a click of a button. Our system will ask you for the file location on your computer, and automatically size your photo correctly.

8: I already have an email address: Can I still use it?

Once people have your email address, it can be a hassle if you change it. That’s why we provide two options for email – POP3 email and email forwarding. Both let you keep using the email address your contacts already know. Contact us at 1-866-645-7702 or email us today for more information.

Webmail/POP3 Email
All iHOUSE accounts include the ability to set up POP3 email, allowing you to use your registered domain name as your email address: yourname@yourdomain.com. Access your mail using the email program you like best: Microsoft Outlook, Outlook Express, Eudora, Netscape, etc. Away from your own computer? No problem. Your iHOUSE email account can be accessed via your own personal webmail account anywhere you can get online. Just log into your webmail address at webmail.yourdomain.com and send, receive, and manage your email.

Email Forwarding
By creating an email alias, or mask, that uses your domain name, all your incoming email can be automatically directed to your current email account. For instance, if your domain is johnbroker.com, you can set up an alias buyers@johnbroker.com that forwards to your email address with another provider. We’ll do it for you, and you’ll be reading and sending mail as usual. This gives you the freedom to change email accounts in the future: as long as you don’t change this alias, you’ll never have to worry about reprinting those business cards!

Before we can create an alias for you, you must already have an email account established with an Internet access provider. Don’t have one? No problem. Just go to hotmail.com, yahoo.com, or any other free service and sign up for an account.

9: Do all iHOUSE sites look the same?

Absolutely not. You want to stand out from the crowd, and iHOUSE real estate websites are here to help you do that. While all of our sites have the same great functionality, we let you customize the color scheme and layout, offer a huge selection of stock banners and photos, and make uploading your own graphics and images super-simple. Unlike other solutions that only let you make limited changes, the iHOUSE system lets you personalize over 95% of all text and photos, on all pages.

10: What does an iHOUSE web site cost?

At iHOUSE Web Solutions, we’re committed to keeping it affordable, offering a number of options to help you make the most of your online marketing dollars. Please visit our Pricing Page for current pricing details or contact us for more information, toll free at 1-866-645-7702 or via email.

11: Does iHOUSE Web Solutions offer quantity website discounts?

Yes we do! Contact us for more information, toll free at 1-888-645-7702.

12: How do I get started?

Ready to get started? “Try before you buy” by taking advantage of our FREE 14-day Test Drive, or just complete the online sign-up form and your new iHOUSE Web site, preloaded with 100s of pages of content, will be ready for you to customize the next business day.

13: Can you copy content from my test drive to my site once I sign up?

Yes, in fact when you sign up from your test drive, it automatically becomes your LIVE website.

14: How can I get help with my web site if I need it?

We take great pride in creating products that are exceptionally easy to use. But just because you don’t need to be a technology whiz to use iHOUSE doesn’t mean you won’t have questions or need help from time to time. That’s why iHOUSE offers unlimited, friendly customer service, including:

Step-by-Step Instructions
Instructions for customizing and editing your site are written in plain English, and displayed for each step along the way to creating a complete, functional, and compelling Web site
Customer Care Program
At your convenience, an iHOUSE customer service team member will review your new web site with you, highlighting product features, sharing ideas, and making specific recommendations to improve or enhance your web presence. Our expert team will contact you soon after signing up, and again after two months and once again after six months to make sure you’re getting the most out of your website.
On-Line Help Center: Available 24/7!
Accessible from any of your web site’s administration menus, the information contained in our comprehensive, online Help Center is constantly reviewed and updated, with answers to frequently asked user questions, expert advice on how to optimize, edit, and promote your site, and what you need to know to take full advantage of iHOUSE tools.
One-on-One Support
Sometimes, only a real live person can help. Our web-smart customer service team members are standing by to assist you, either by email or by phone. Email us anytime and a team member will be in touch with you shortly, ready to resolve your particular issue. Or, call us toll-free Monday through Friday from 7am to 5pm PST, and Saturday and Sunday from 9am to 4pm PST. Most questions can be answered or site updates completed in real time, over the phone.

15: Didn’t find the answer you’re looking for here?

Call us toll-free, Monday through Friday from 7am to 5pm PST, and Saturday and Sunday from 9am to 4pm PST at 1-866-645-7700.