It doesn’t matter if you’ve been running your iHouse website for a week or for several years, everyone needs help with their site at least once in awhile. Fortunately there’s lots of help to be had, and most of it is just a couple of clicks away.
Start with Support
Our support page is: https://support.ihouseweb.com/support/home
Go ahead and bookmark it right now, even if you don’t have time to look at it.
Now make an appointment with yourself to spend at least 15 minutes going over exactly what the support page has to offer. It’s amazing.
Just notice all the sections, from Getting Started clear down to setting up your iHouse email so you get it where you want it. There’s a whole section on IDX with a ton of information. You can get all your questions about your administration page there.
It’s probably best just to really look at all the categories and topics. What you want to do is have in your mind a good sense of the information there so down the road when you decide to do something you have a decent chance of remembering you saw something about it on the support page. You’re not trying to memorize anything – just recognize how much is there and what kinds of information you can find.
Not just tech
Our support pages have been designed to help you with more than just the techy side of your website. Tech is important, of course, but it’s not all you need to know.
Look carefully and you’ll find out how to do marketing things like create calls to action, webinars and videos on search engine optimization – which sounds techy, but is really part of how to market your site.
There are currently six articles about tracking the leads that your website collects. Did you realize your site actually creates a searchable by tag database of leads just for you? Nifty.
How about sending listing flyers? Have you tried that method of looking for leads? Or how about setting up a newsletter with MailChimp, or starting a blog? It’s all there and a heck of a lot more.
Several kinds of support
One of the advantages of such an extensive support page is you can get the help when you want it. Open the page at 3 in the morning and help is right there.
If you don’t find what you want by looking at the titles, do a search. Chances are you’ll be able to find what you need in an article the search brings up.
But you’re not limited to articles. Look closely and you’ll find there are videos and webinars.
Getting customer service to call you
How would you like to be able to schedule a time when customer service will call you? Sounds better than hanging on the phone while you wait your turn.
Look at the bottom of the four item list in the almost upper right corner under the blue main navigation bar. There it is, Schedule an appointment. Click on that and you’ll be presented with a calendar that lets you choose a time that works for you. What a concept.
Of course, you can also create a support ticket and the answer to your question will be emailed to you. You can also track the status of your support ticket. And, of course, you can reach support by phone.
Between the information on the Support Page and the ability to either have customer service contact you or you contacting customer service, the support and help you need and deserve is truly right there.
You’ll often find a live chat box will appear on your site, usually over at the right down at the bottom. You’ll find helpful customer support folks there, literally at your fingertips during their business hours.
Do you have a customer support success story you’d like to share with us? Go for it in comments.